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0046-52412845
Purchase and Delivery Terms
We deliver to all countries within the EU.
Prices
Prices are stated in the selected currency, currently Swedish kronor (SEK) and euros (EUR). All prices are displayed including or excluding VAT depending on your selection in the webshop.
We invoice private individuals within the EU including VAT. Companies outside Sweden with a valid VAT number are invoiced excluding VAT. In Norway, we only sell to companies with a valid VAT number. Orders to Norway have a minimum order value of 2500 NOK.
We offer free shipping on orders over 500 SEK including VAT.
Limited companies (Aktiebolag) may choose Kustom Checkout or 30-day invoice directly from us. See further information under the heading “Companies.”
Kustom Checkout Solution
Proffsproduktershop uses Kustom Checkout to handle purchases in our store. Kustom Checkout is an independent checkout solution provided by Kustom AB, through which payment methods and delivery options are made available.
Kustom is not a bank and does not process payments directly; Kustom provides the interface and logic that displays the available payment methods.
When completing your purchase, you will be offered various payment methods. These methods are provided by different payment service providers depending on the option you choose. For payment, you will be redirected to a payment service provider such as Klarna, Swish, MobilePay, Vipps, iDEAL, or Billie, where the purchase is finalized.
For a smooth shopping experience, Kustom Checkout includes automatic completion of your information if you have previously saved or entered it.
Kustom does not perform credit checks; this may be carried out by the selected payment method provider.
By clicking “Pay Purchase” at checkout, you accept Proffsprodukter’s terms, Kustom’s user terms, and confirm that you have read Kustom’s privacy notice.
Further information about how Kustom handles your data is available in their Terms of Use and Privacy Policy.
Stripe
Stripe securely processes all payments made via Kustom Checkout. Stripe is regulated in Europe and authorized by the Central Bank of Ireland (reference number C187865) as an electronic money institution. Stripe is legally authorized to issue electronic money, execute payment transactions, issue payment instruments, and acquire payment transactions.
Available Payment Methods
Card Payments
You may pay with debit or credit cards from Visa, Mastercard, and American Express.
Payments are securely processed by Stripe via Kustom Checkout. All card information is encrypted and handled according to PCI DSS security standards. Kustom never stores your card information.
Klarna
With Klarna, you may choose to pay immediately, buy now and pay later, or pay in installments, depending on what Klarna offers for your purchase.
Klarna Bank AB manages the payment, including any credit checks and invoicing. Proffsprodukter receives payment from Klarna, and you pay Klarna according to their terms.
Swish
You can pay quickly and securely with Swish. Payment is approved in the Swish app using Mobile BankID. The payment is processed by your bank and Swish.
Apple Pay
If you use an Apple device, you may pay with Apple Pay.
Payments are verified with Face ID, Touch ID, or device passcode. Apple Pay uses a secure token instead of your actual card number, meaning neither Proffsprodukter, Kustom, nor Stripe sees your full card number.
Google Pay
Google Pay allows payment using cards saved in your Google Wallet.
Google Pay uses tokenization and multiple security layers (encryption and biometric verification or PIN). Your actual card number is never shared.
MobilePay
MobilePay is a mobile wallet commonly used in Denmark and Finland.
When selecting MobilePay, payment is completed in the MobilePay app. Stripe then processes a card transaction in the background using the card linked to your MobilePay account.
Vipps
Vipps is a Norwegian mobile payment service. Payment is completed in the Vipps app, typically using BankID or strong authentication.
Stripe processes the linked card transaction afterward.
iDEAL
For customers with Dutch bank accounts, iDEAL allows direct payment via online banking.
You select your bank and log in as usual. Payment confirmation is sent immediately via Stripe.
Billie
For Swedish business customers, Billie offers a B2B “buy now, pay later” solution.
A credit check is performed, and businesses may receive 30-day payment terms.
Proffsprodukter receives payment from Billie once goods are shipped.
Billie is intended for business purchases only.
Bank Transfers
In some cases, payment via bank transfer is available. You will receive payment details (such as a virtual bank account number).
Funds are transferred to an account managed via Stripe, which automatically matches payment to your order.
Your order is processed once payment has been received and reconciled.
Payment Security
All payments via Kustom Checkout are fully encrypted and comply with European security requirements, including PSD2 and Strong Customer Authentication (SCA).
Kustom does not store card information. All card data is encrypted (SSL) and processed according to PCI DSS standards.
Cancelled Orders Online
If your order is cancelled due to unavailable products, your money will be refunded via Kustom using the original payment method. Refunds are typically processed within 1–3 business days.
Privacy and Cookies
Kustom may use cookies to automatically fill in your information (name, address, ID number) based on previously saved data. You may disable autofill at any time.
Kustom, Stripe, and each payment provider act as separate data controllers for their respective processing activities.
Proffsprodukter never stores card numbers.
All orders outside Sweden are invoiced by Klarna.
Invoice Terms
Standard credit checks may be performed. A copy of any credit report will be sent to you.
Invoice payment terms are 30 days. Late payment incurs reminder fees and statutory interest of 2% per month. Unpaid invoices are sent to collections.
We only offer direct invoicing to limited companies (Aktiebolag). Invoices are emailed from support@proffsproduktersweden.se.
If you have not received an invoice within 3 days after delivery, you must notify us at order@proffsproduktershop.se.
Collection costs and associated fees are the customer’s responsibility.
Additional reminder fee: 300 SEK per reminder. After two reminders, the case is transferred to collections.
Companies
Companies may request 30-day invoicing directly from us by contacting us via email or phone.
We perform credit checks and may cancel orders if creditworthiness is insufficient.
We invoice only limited companies directly. Sole traders are treated as private individuals and may pay via Klarna only.
We reserve the right to cancel any order regardless of payment method.
Discount Codes & Promotions
Discount codes must be entered at checkout. They cannot be combined.
Discount codes and gift cards are personal and may not be transferred.
Free gifts apply once per customer per campaign.
Misuse of discounts results in order cancellation.
Shipping
Free shipping on orders over 799 SEK.
Small shipments are delivered by mail.
Home delivery requires additional shipping payment.
Business deliveries are always sent to the company address.
Delivery
Delivery is made via DHL and sometimes Bring. A physical address (not PO box) must be provided.
Business deliveries occur between 08:00–17:00 on weekdays. If no one is present, additional delivery fees may apply (250 SEK + VAT). Return freight charges may also apply.
Ordering
Orders may be placed online, by phone, or email.
Customer information must be correct at the time of order.
Uncollected packages incur a 500 SEK handling fee.
Claims for missing goods must be reported within 30 days. Errors must be reported within 3 days.
We reserve the right for out-of-stock items and inventory discrepancies.
Order Confirmation
We confirm orders within 24 hours.
We reserve the right to correct pricing errors and cancel orders even after confirmation.
Price Guarantee
If you find the same product cheaper within 30 days, we refund the difference plus 5%. Applies only to competitor pricing.
Quality Guarantee
We offer high-quality products selected for professionals and demanding DIY users. Products meet industrial standards.
Delivery Time
1–3 days within the Nordics.
2–5 days within the rest of the EU.
Returns
You have 30 days’ right of return.
You must contact us before returning goods and receive a return number.
Returns must be traceable and sent directly to our address (not pickup points).
Refund processing may take up to 30 days.
Complaints & Warranty
We comply with applicable consumer law for private individuals.
For businesses, deliveries follow NLS95 and manufacturer warranty terms.
No warranty applies to cutting or sawing products.
Damaged packaging is not compensated unless the product itself is damaged.
Photos are required for all complaints.
Personal Data / GDPR
We comply with GDPR and cooperate with compliant subcontractors.
Newsletter subscriptions store email addresses only until purchase.
Customer data is stored in accordance with bookkeeping law (10 years).
Orders are stored for a maximum of 15 months in webshop systems.
Customers may request access, correction, or deletion of personal data.
Google Analytics
This website uses Google Analytics, which uses cookies to analyze website usage. Data (including IP address) may be transferred to servers in the USA.
You may disable cookies in your browser settings.
By using this website, you consent to Google processing your data as described.
Contact Us
Proffsproduktershop.se
Proffsprodukter STT AB
Fågelviksvägen 9
145 53 Norsborg, Sweden
Phone: +46 704-232330
Email: order@proffsproduktershop.se
We work with a lean organization to offer the lowest prices in Europe.
For fastest response, please contact us by email.